Worldwide Delivery Guarantee
We are committed to delivering your order safely and transparently, wherever you are in the world.
Our Delivery Commitment
All orders are shipped with tracking and handled by trusted international fulfillment partners. We work hard to ensure your package arrives safely and within the estimated delivery timeframe.
Estimated Delivery Times
• United Kingdom & Europe: 7–15 business days
• Other international destinations: 7–20 business days
Delivery times may vary due to customs processing, local carriers, or seasonal logistics demand.
Tracking & Updates
Every order includes tracking information, which is sent by email once the order is shipped. Please allow a few days for tracking updates to appear after dispatch.
Delays & Seasonal Periods
During high-demand periods (such as holidays or seasonal logistics events), deliveries may take longer than usual. We continuously monitor shipments and keep customers informed.
Lost or Delayed Orders
If your order is delayed or appears lost, please contact our support team first. We will work with you to resolve the issue quickly before any payment dispute is opened.
Our Guarantee
If your order does not arrive within a reasonable extended timeframe, we will review your case and provide an appropriate solution, including replacement or refund when applicable according to our Refund Policy.
Contact
If you need any assistance with your shipment, please contact us at:
support@chateau-laurent.com